J.D. Power and Associates Reveals Consumers Happier with Auto Insurance Companies

Automotive insurance is an important part of vehicle ownership, and a recent survey conducted by J.D. Power and Associates found overall satisfaction with insurance services is on the rise. The 2012 U.S. Auto Claims Satisfaction Study surveyed drivers who have different auto insurance companies and found the overall satisfaction when dealing with physical damage claims has increased six points since 2011.

The average score was found to be 852 points on a 1,000-point scale, indicating more drivers are pleased with insurance services when it comes to appraisals, repairs, settlements and other aspects of filing claims. Drivers are growing more satisfied with their insurance claim results, due mostly to the fact that they are seeing larger monetary returns in the wake of damages to their vehicles. In fact, the survey found the average settlement amount increased approximately $690 in the past year.

"As used vehicle sale prices increase, the value of loss settlement also increases," said Jeremy Bowler, senior director of the insurance practice at J.D. Power and Associates. "According to our Power Information Network, a database of vehicle sales transactions, used vehicle sales prices peaked in May and June of this year, averaging nearly $18,500, compared with approximately $17,700 in January of this year."

Drivers in the New York/New Jersey area seeking repairs on their vehicles following accidents, natural disasters like the recent Hurricane Sandy or other incidents can head over to New Jersey State Auto Auction. The dealer's Total Car Care Center is open to the public and can handle any repairs. Those who are in need of replacement vehicles will find a wide selection of makes and models for affordable prices at the dealership.