{"id":4266,"date":"2013-06-24T11:41:56","date_gmt":"2013-06-24T11:41:56","guid":{"rendered":"http:\/\/blog.njstateauto.com\/auto-loans-financing-news\/higher-auto-insurance-costs-cause-decline-in-customer-satisfaction\/"},"modified":"2013-06-24T11:41:56","modified_gmt":"2013-06-24T11:41:56","slug":"higher-auto-insurance-costs-cause-decline-in-customer-satisfaction","status":"publish","type":"post","link":"https:\/\/www.njstateauto.com\/blog\/higher-auto-insurance-costs-cause-decline-in-customer-satisfaction\/","title":{"rendered":"Higher Auto Insurance Costs Cause Decline In Customer Satisfaction"},"content":{"rendered":"

Drivers are always on the lookout for ways to save money when it comes to their cars. Whether it's taking a vehicle in for a tune up at a local garage like the Total Car Care Center at NJ State Auto Auction<\/a> or shopping around for low insurance rates, these motorists know saving money is the key to a happy relationship with an automobile. <\/p>\n

A recent study from J.D. Power and Associates found that customer satisfaction with auto insurance companies decreased from 2012 to 2013. Although it reached an all-time high last year, growing rates have caused some drivers to voice their displeasure. The end result was a 10 percent drop in customer satisfaction – however, it is still at the second-highest level it has reached since 2000. <\/p>\n

"In 2013, there is a sharp rise in the number of customers who have experienced premium increases," said Jeremy Bowler, senior director of the global insurance practice at J.D. Power and Associates. "The dollar amount of those increases is also larger, averaging $153 in 2013, compared with an average rate increase of $113 reported in the 2012 study."<\/p>\n

While many customers saw their insurance rates go up, only 16 percent spoke to their provider about the increase. Many others opted to change insurers as rates soared, with the majority of the drivers unhappy with how their insurance provider went about implementing the change. <\/p>\n

The study found the  Mid-Atlantic region voted State Farm as the top insurance provider with regard to customer satisfaction. Erie Insurance, GEICO and The Hartford were also well received across the area. <\/p>\n

The lot at New Jersey State Auto Auction<\/a> is filled with CARFAX-certified cars, trucks and vans, all at an affordable price. These reliable vehicles can help drive down average vehicle maintenance costs, saving drivers money in the long run. <\/p>\n","protected":false},"excerpt":{"rendered":"

Drivers are always on the lookout for ways to save money when it comes to their cars.<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[6],"tags":[],"yoast_head":"\nHigher Auto Insurance Costs Cause Decline In Customer Satisfaction<\/title>\n<meta name=\"description\" content=\"Drivers are always on the lookout for ways to save money when it comes to their cars.\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.njstateauto.com\/blog\/higher-auto-insurance-costs-cause-decline-in-customer-satisfaction\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Higher Auto Insurance Costs Cause Decline In Customer Satisfaction\" \/>\n<meta property=\"og:description\" content=\"Drivers are always on the lookout for ways to save money when it comes to their cars.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.njstateauto.com\/blog\/higher-auto-insurance-costs-cause-decline-in-customer-satisfaction\/\" \/>\n<meta property=\"og:site_name\" content=\"Used Car Blog - 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