{"id":3599,"date":"2012-03-15T11:29:34","date_gmt":"2012-03-15T11:29:34","guid":{"rendered":"http:\/\/blog.njstateauto.com\/auto-industry-news\/drivers-prefer-dealer-service-centers\/"},"modified":"2012-03-15T11:29:34","modified_gmt":"2012-03-15T11:29:34","slug":"drivers-prefer-dealer-service-centers","status":"publish","type":"post","link":"https:\/\/www.njstateauto.com\/blog\/drivers-prefer-dealer-service-centers\/","title":{"rendered":"Drivers Prefer Dealer Service Centers"},"content":{"rendered":"<p>When it comes to car repair and maintenance, drivers tend to prefer dealer facilities to independent auto repair shops. A recent J.D. Power and Associates survey found that overall customer satisfaction at a dealership shop is an average of 38 points higher on a 1,000-point scale than that of drivers who go to independent shops. The results also revealed that 5 percent more drivers who own cars that are less than three years old are taking them to dealer shops for work, up from 74 percent in 2011.<\/p>\n<p>Customer satisfaction was rated in five categories &#8211; service quality, initiation, advisor, facility and vehicle pick-up. <a href=\"http:\/\/www.njstateauto.com\/preowned\/index.cfm?make=Lexus\" class=\"dnautolink\">Lexus<\/a> was found to be the best luxury company for car care customer satisfaction for the fourth year in a row, and Mini took the prize for mass market brands.<\/p>\n<p>&quot;Steady improvements in vehicle quality, longer intervals between recommended service visits and a higher mix of maintenance service events have had a positive effect on overall dealer service satisfaction,&quot; said Chris Sutton, senior director at J.D. Power and Associates. &quot;Moreover, manufacturers and their dealers have instituted broad-based customer service improvement initiatives to increase satisfaction with both the purchase experience and after-sales service, with the understanding that a substandard service occasion can and will impact their ability to make a future vehicle sale or gain repeat service business.&quot;<\/p>\n<p>The survey may have only looked at new-car owners and dealerships, but used car owners may want to check out <a href=\"http:\/\/www.njstateauto.com\" class=\"dnautolink\">New Jersey State Auto<\/a> Auction&#039;s Total Car Care center in Jersey City. The shop is open to the public and can handle everything from basic maintenance to major repairs.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When it comes to car repair and maintenance, drivers tend to prefer dealer facilities to independent auto repair shops. A recent J.D. Power and Associates survey found that overall customer satisfaction at a dealership shop is an average of 38 points higher on a 1,000-point scale than that of drivers who go to independent shops. [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[5],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Drivers Prefer Dealer Service Centers<\/title>\n<link rel=\"canonical\" href=\"https:\/\/www.njstateauto.com\/blog\/drivers-prefer-dealer-service-centers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Drivers Prefer Dealer Service Centers\" \/>\n<meta property=\"og:description\" content=\"When it comes to car repair and maintenance, drivers tend to prefer dealer facilities to independent auto repair shops. A recent J.D. Power and Associates survey found that overall customer satisfaction at a dealership shop is an average of 38 points higher on a 1,000-point scale than that of drivers who go to independent shops. 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