Consumer Confidence in Medium-Duty Trucks Doesn’t Budge

It's not exactly a secret that larger vehicles use more gasoline than smaller ones, and medium-duty trucks are in the gas guzzler group, and despite improvements, customer satisfaction has not improved in the past year. J.D. Power and Associates' 2012 U.S. Medium-Duty Truck Customer Satisfaction Study indicates that driver satisfaction in this vehicle class remained unchanged from 2011 – 757 points out of 1,000. The lack of change in satisfaction is somewhat surprising, as fuel economy across the class averaged 12 percent improvements in the past year. The report indicates this may have a lot to do with increased costs for consumers.

"Even with advances in fuel economy and quality, the cost to manage truck fleets continues to increase, negatively impacting satisfaction," said Brent Gruber, director of the commercial vehicle practice at J.D. Power and Associates. "Higher fuel and truck prices have impacted satisfaction, pushing principal maintainers to look at other cost savings options. However, they have concerns regarding new alternative fuel technology."

There continue to be more offerings of medium duty trucks with alternative fuel options such as hybrid, diesel, natural gas and electric technologies. However, they study found consumers are still hesitant to embrace these choices due to concerns about reliability and fueling. Many may prefer to stick with what they know when it comes to trucks, and New Jersey State Auto Auction is a great place to find a good deal on a used pickup. The dealer carries a wide selection of makes and models and every truck on the lot is CARFAX certified. This means truck shoppers will know they're getting behind the wheel of a reliable ride.